Interactive Telesis Network Operations Center (NOC) operates 24 hours a day, 7 days a week and manages a wide range of customer platforms and related services. In providing these services, the NOC offers oversight of problems, maintenance, configuration and change management, quality assurance, performance and monitoring, platform and network security, reporting, and documentation. The NOC provides a structured environment that effectively coordinates operational activities with all customers and vendors related to the function of our hosted platforms.
Interactive Telesis recognizes that down time is not an option for the services we provide to our customers. We invest heavily in infrastructure and facilities to ensure the services we offer are running 24 hours a day, seven days a week.
All customers are given pertinent contact information to obtain required assistance 24/7 at the start of service.